About Us Serving our industry for over 20 years The primary mission of Rainbow Design Services is to provide our customers with products and services that are consistently equal to or better than the high standards we set for ourselves, while ensuring that our employees are constantly motivated and trained to meet the ever-changing needs in our business. Jeff got his start in early in Paris, Tennessee, where he began utilizing his extensive background in cable television in order to do CATV design for other larger regional contractors. In lateJeff made a family decision to return to his hometown of Louisville, Kentucky.
Service blueprintServicescapeand Participatory design Early contributions to service design were made by G. Lynn Shostack, a bank design and editing services marketing manager and consultant,  in the form of written articles and books.
Booms and Mary Jo Bitner to emphasize the impact of the physical environment in which a service process takes place  and to explain the behavior of people within the service environment, with a view to designing environments that accomplish organizational goals in terms of achieving desired behavioral responses.
Please help by editing the article to make improvements to the overall structure. January Learn how and when to remove this template message Service design practice is the specification and construction of processes that delivers valuable capacities for action to a particular customer.
Service design practice can be both tangible and intangible and it can involve artifacts or other elements such as communication, environment and behaviors. In contrast, products are created and "exist" before being purchased and used. Consequently, service design is an activity that, among other things, suggests behavioral patterns or "scripts" to the actors interacting in the service.
Understanding how these patterns interweave and support each other are important aspects of the character of design and service. Methodology[ edit ] Together with the most traditional methods used for product design, service design requires methods and tools to control new elements of the design process, such as the time and the interaction between actors.
An overview of the methodologies for designing services is proposed by Nicola Morelli in who proposes three main directions: Design tools aim at producing a blueprint of the service, which describes the nature and characteristics of the interaction in the service.
Design tools include service scenarios which describe the interaction and use cases which illustrate the detail of time sequences in a service encounter. Both techniques are already used in software and systems engineering to capture the functional requirements of a system.
However, when used in service design, they have been adequately adapted to include more information concerning material and immaterial components of a service, as well as time sequences and physical flows.
However, it is important to note that such tools may prove too rigid to describe services in which customers are supposed to have an active role, because of the high level of uncertainty related to the customer's behavior.
Because of the need for communication between inner mechanisms of services and actors such as final usersrepresentation techniques are critical in service design. For this reason, storyboards are often used to illustrate the interaction of the front office.
Recently, video sketching JegouKeitsch et al. Public sector service design[ edit ] See also: Civic technologyOpen governmentand E-government Public sector service design is associated with civic technologyopen governmente-governmentand can be either government-led or citizen-led initiatives.
The public sector is the part of the economy composed of public services and public enterprises. Public services include public goods and governmental services such as the militarypoliceinfrastructure public roadsbridgestunnelswater supplysewerselectrical gridstelecommunicationsetc.
Due to new investments in hospitals, schools, cultural institutions and security infrastructures in the last few years, the public sector has expanded.Professional graphic design and branding services: logo design, brand identity, print design, album design, web design + more.
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