Steven January 4th, There are very few things more harmful to a business than poor customer service. This has always been the case, but today, bad customer service has a deeper and more immediate impact on a company than in generations before. We have the Internet and social media to thank for that.
Found this little write-up on the web. Why did I make this page? I finally did a search on Google and found somebody who has posted the Amazon. He, too, was having a problem and couldn't find the number, so when he finally got it he provided it publicly for people like me. Now I'm following his lead.
I think it's completely lame for a company to pull this kind of crap -- hiding their phone number to avoid calls -- especially one that won't quit talking about what a high level of customer service they offer.
It's a tactic designed to save money, but, personally, I'm willing to spend a little more to avoid the sort of situation I found myself in this weekend. And, while Amazon has had some rough times lately, they apparently chose to remove the number years ago when things were flush.
I also learned that if Amazon ships you something by mistake, their default reaction is to charge it to your credit card and force you to remain financially responsible for it until it's back in their warehouse.
This is their position even if they completely agree that it's their mistake. If you argue and get mad with people on the phone, they'll eventually give you a more immediate refund.
But I hate this "squeaky wheel" method of providing customer service.
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I don't want to feel like I have to be a bitch to get good service; that's just nasty and it makes me feel gross. And why in the world should you have to spend any of your time and energy arguing with them when it's clearly their mistake?
Unauthorized charges on credit cards are illegal, and Amazon should be taking every opportunity to keep unauthorized charges off their customers' cards, not make charging people illegally for Amazon's mistakes a part of their company's policy.
I encourage all of you to drop a line to Amazon and tell them what you think of these customer service policies, and to shop elsewhere until they quit talking about customer service and start providing it. And, while you're at, if you have a web page and the room to do it, why not post their customer service numbers?
The more of us who post it, the more people who will be able to find it.We provide three customer service resume samples in different formats for you to read, learn from and download.
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Find Nabisco Customer Support, Phone Number, Email Address, Customer Care Returns Fax, Number, Chat and Nabisco FAQ. Speak with Customer Service, Call Tech Support, Get Online Help for Account Login. Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's.
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The 15 project-based lessons in this book show users step-by-step the key techniques for working in After Effects. Quality customer service is a vital aspect of a shopper’s experience and if this is overlooked at any time by an organization, the company’s ability to consistently provide continued value to the consumer will be seriously compromised.